Conditions of Use

The following terms and conditions apply to the sale of goods to individual consumers only and are not negotiable.

1. Our Contract

1.1 This contract is between Lancashire Family History & Heraldry Society, 2 Straits, Oswaldtwistle, Lancashire, BB5 3LU and you the customer. Any subsequent references to “We” or “us” refer to Lancashire Family History & Heraldry Society, 2 Straits, Oswaldtwistle, Lancashire, BB5 3LU and references to “you” mean the customer.

1.2 These Terms and Conditions govern the supply of goods sold by us Lancashire Family History & Heraldry Society, 2 Straits, Oswaldtwistle, Lancashire, BB5 3LU. to you the customer, and constitute the entire and only agreement between you and us in relation thereto.

1.3 All orders placed are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.

2. Price & Payment

2.1 The price payable for the goods you order is as set out on our website at the time you place your order, plus any charges for delivery as set out in the order form.

2.2 Occasionally an error may occur with our website and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

2.3 We must receive payment for the whole of the price of the goods you order and any charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

3. Delivery & Title

3.1 In the event that you have not received all the goods within the stated delivery time, you must notify us immediately.

3.2 Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.

3.3 We aim to dispatch all orders within 15 days if the goods are in stock. If the goods you order are ’Out of Stock‘ we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.

3.4 As the society is run entirely by volunteers we will occasionally be unable to meet the timescale (shown in 3.3) at bank holiday periods (e.g. Christmas, Easter etc).

4. Availability

4.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will refund you the price paid for such goods as soon as possible and in any case within 30 days.

5. Cancellation & Returns

5.1 You may cancel your order by giving us notice of cancellation within 7 days of the date of delivery to you. Such notice may be given by e-mail or post. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

5.2 On cancellation for whatever reason, you must return the goods to us at your cost. Where the goods are being returned because they are faulty or incorrectly supplied, we will meet the cost of return in the UK only by second class post or any other delivery means, whichever is the least expensive. Overseas orders may be returned, but we will not meet the cost of return. You are advised to obtain a receipt of sending from the Post Office.


6.1 If you have notified us of a problem with the goods within 7 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

6.2 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

6.3 This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

6.4 Goods are sold for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.

7. Force Majeure

7.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

9. General

9.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.


We endeavour to carry stock of all our range but delivery times may vary depending on the goods involved and the time of year. Should any item ordered not be available from stock every effort will be made to quote a realistic delivery time.

Responsibility for Local Taxes and Duties on orders sent outside the E.U. lies with you the customer.

Secure Payment by Credit Cards. All online payment transactions are via the Worldpay secure gateway. We do not have access to your personal information.

Orders by Post:
If you would prefer to send an order by post please send payment with your order. We accept Cheque, Postal Order, Bankers Draft, Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron, Maestro, JCB or Bank Transfer."
PLEASE MAKE ALL CHEQUES PAYABLE to: LFHHS and send to Lancashire Family History & Heraldry Society, 2 Straits, Oswaldtwistle, Lancashire, BB5 3LU. U.K.

All transactions are deemed to take place within the United Kingdom and subject to the relevant English Laws.

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Data Protection. Customer details are retained for the sole purpose of notifying them of sales promotions by Lancashire Family History & Heraldry Society and are subject to the rules of the Data Protection Laws of England.

All queries, requests or complaints should be directed to The Secretary, Lancashire Family History & Heraldry Society, 2 Straits, Oswaldtwistle, Lancashire, BB5 3LU, U.K. and will be dealt with by The Secretary personally.

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  LFHHS is a member of the Federation of Family History Societies
Registered Charity (Number 513437)

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